General terms and sales conditions
1. Subject
1.1 These general terms and conditions (the “Conditions”) apply to the sale of the “El Bocia” branded products (“Products” or the singular “Product”) processed through the shop section of the website https://axelbassani47.it (“Website”) to final users who as defined by art. 3.1.a) of Italian Law Decree 206/2005 (“Consumers” or individually “Consumer”).
1.2 The owner of the Website is Mr. Axel Bassani, residing in via Monte Pertica, 29/2, 32030 Seren del Grappa (BL), VAT number 01230940254, C.F. BSSXLA99L24D530 (the “Seller”) who manages the sale of the Products through the Website.
1.3 Each sale is governed by the general terms and conditions of sale in such version as shall be published on the Website at that point in time when the purchase order is submitted (“Order”) by the Consumer.
1.4 The Website is dedicated to retail sales and, as such, is intended for the exclusive use of Consumers. Persons who do not qualify as ‘consumers’ under and for the purposes of the applicable law are invited not to place purchase Orders. If one or more sales are made by a person who cannot be considered such a ‘consumer’, these Conditions shall apply but, in derogation therefrom:
· the right of withdrawal indicated in clause 9 shall not be granted to the purchaser;
· the purchaser will not be entitled to benefit from the warranty on the Products set forth in clause 9;
· any such protection which is herein provided in favor of the Consumer shall not apply to the purchaser insofar as it reflects or complies with any mandatory legal provisions;
· the sale contract between the Seller and the buyer shall be governed by Italian law, with the exclusion of the United Nations Convention on Contracts for the International Sale of Goods – Vienna Convention of 1980.
1.5 The Seller reserves the right to modify these Conditions at any time, at his own discretion, without any prior notice being due to Consumers and/or users of the Website. Any change will be effective from the date of publication on the Website and will only apply to sales concluded from that date onwards.
1.6 Any communication from the Consumer connected and/or related to the purchase of the Products – including any reports, complaints, requests concerning the purchase and/or delivery of the Products, etc. – must be sent to the Seller in such form and manner as indicated on the Website and in the present Conditions to the e-mail address info@axelbassani47.it. Any communication connected and/or related to the purchase of the Products sent by any different means, shall be disregarded by the Seller.
2. Conclusion of every single purchase contract
2.1 The presentation of the Products on or through the Website, which is not binding for the Seller, is merely an invitation to the Consumer to formulate a purchase offer.
2.2 It is necessary to be eighteen (18) years old to be allowed to place a purchase through the Website. It is responsibility of the Consumer to ensure that all information submitted in order to finalize the Order is truthful, accurate and complete. The Seller shall not bear any responsibility for Orders placed without the consent of the minors’ parents or any other legal guardians.
2.3 Seller reserves the right to cancel any Order that is made by a minor, under the age of 18, where the consent of that minor’s legal guardian is not received.
2.4 As far as the various technical procedures are concerned in order to finalize a contract through the Website, the Consumer shall follow a guided procedure, allowing him/her to verify and to validate each submitted information as well as to verify any error prior to place the Order, up to the execution of the contract. The various technical phases for placing the Order are summarized hereunder:
a. By selecting the Product and clicking on “add to cart” a complete recap of the Product, including but not limited to all main features and its related final cost, shall be displayed. Should the Consumer wish to purchase more than one Product, he shall select other Products, one by one, adding them on the cart. As long as the cart is open and the Order is not sent, the Consumer may cancel and/or to add new Products onto the cart;
b. Once all Products have been selected, the Consumer shall click on the button “Proceed to check out” so as to close the cart and submit the Order. At this point the Consumer shall be required to provide their information, including the mail address for delivery purposes, on a single page indicated as the “Checkout” page. Before proceeding to the following step, Consumers shall verify that all submitted information are accurate and truthful. The Consumer shall be responsible for the truthfulness of all submitted pieces of information. At this stage the Consumer shall be required to indicate the preferred payment method;
c. Prior to placing the Order, the Consumer shall read and accept the general terms and conditions applicable to the sale by clicking on to the text box displayed beside the statement “I herein accept the General Terms and Sales Conditions”;
d. In the end, by clicking the button “Confirm purchase”, the purchase Order is completed and finalized, implying its full payment, thus authorizing the Seller to withdraw the relevant amount.
2.5 The Order shall therefore be considered as a binding purchase proposal addressed to the Seller as for the listed Products, taking them into consideration one by one. Upon the Order submission, the Consumer shall receive to the email address that the Consumer entered when placing the Order, an automatic reply representing an order acknowledgment e-mail (“Order Confirmation”) with details of the Order such as: the type of Product and its cost including VAT tax, delivery expenses, the selected payment method and the delivery terms, as well as information about the Seller’s consumer care contacts. Therefore, Consumers are warned to include a valid e-mail address.
2.6 In case the Consumer finds, during the Product selection procedure on the Website referred to in paragraph 2.5 above, that the price of one or more Products he intends to select for the next purchase is clearly lower than the price normally applied, net of any discounts and/or promotions in force at that time, due to a clear technical problem that occurred on the Website, Seller shall refrain from completing the Order and report the aforementioned technical error to the Seller’s consumer care by sending an e-mail to info@axelbassani47.it.
2.7 Once the Order is complete and submitted to Seller, it can no longer be modified in any of its part, the Consumer shall not be allowed to add, erase or change any Product (for example, size and color). Likewise, purchased Products cannot be replaced. In any such event, a new Order shall be issued, without prejudice to the right of withdrawal under the terms and conditions set out in clause 9 below.
2.8 The Order Confirmation does not represent any acceptance of the purchase offer issued by the Consumer, it simply implies that the Order is received and that it is being processed by Seller, and that a check on data and availability of the Consumer’s requested Products is in progress. The Order acceptance and the conclusion of the contract shall come into force between the Consumer and the Seller only at the time when the Consumer receives the Delivery Confirmation e-mail, which, in addition to the above outlined specific sale terms (the requested Product(s), the final price including VAT, the chosen payment method, the delivery expenses and the terms for the exercise of the withdrawal right), shall also include these Conditions as well as the delivery information (“Delivery Confirmation”), with possibility for the Consumer to download and print or store such e-mail as well as the Conditions.
2.9 The Seller reserves the right not to accept an Order in any of the following cases:
· the Product is displayed on the Website, but it is not available for any reason;
· the Consumer’s authorization to payment is not received;
· any shipping restrictions apply to a Product;
· the Product displayed within the Website contains a manifest error, such as for example, an incorrect price or an incoherent description.
2.10 Once concluded the contract, the Order shall be filed by the Seller within its database for the time necessary for the execution of the same, and anyway, in compliance with the applicable law. The Consumer shall always have access on to the text of the Conditions, as well as to the specific conditions, downloading on his computer the Delivery Confirmation e-mail.
2.11 For the contract conclusion, the available languages shall be Italian and English. However, should a conflict arise between the Italian version of the Conditions and the corresponding English version on the Website, including but not limited to all other information and/or content of the contract, the Italian version shall prevail.
3. Products’ specifications
3.1 The Products are sold with such features as described in the Website and in accordance with the Conditions published in the Website at the time of the Order being placed by the Consumer, excluding any other condition or term.
3.2 The graphic representation of the Products is made for the sole purpose of illustrating the Product and is purely indicative. Variations in color and/or other variations are possible in the Products due to the use of different technologies for the acquisition and reproduction of images. The Seller therefore cannot be held responsible for any such variations and deviations.
3.3 Prices, Products for sale on the Website and/or their features may be subject to changes without notice. These changes only apply to orders not yet confirmed at the date of the change. In any case, before sending the Order, the Consumer is invited to verify the final sale price.
3.4 The Website can be accessed from all over the world. However, the Products available on the Website may only be purchased by Consumers who request their delivery within Italian territory.
4. Delivery time and options
4.1 Products shall be delivered via express courier to the mail address specified by the Consumer within the Order placed through the Website. All information about delivery shall be directly released by the Consumer; therefore, in case of incorrect information, the Seller shall not be responsible for its failure to deliver.
4.2 The delivery time of the Products may vary between 24 and 48 hours. Such delivery timeframes are to be considered merely indicative and they shall not represent binding deadlines for the Seller. Delivery delays may be caused by the temporary unavailability of the Products, by a dysfunctional service of the express courier, or due to other circumstances of force majeure or due to recurring holidays. Longer delivery time shall not entitle the Consumer to receive any compensation whatsoever.
4.3 The Seller undertakes to employ his best efforts in order to comply with the delivery time indicated in the Website. It is understood that the Seller cannot and shall not be held responsible for any delay due to the courier responsible for shipment.
4.4 The Products ordered by the Consumer will be shipped according to the terms selected by the Consumer, among those available and indicated in the Website at the time the Order is submitted. The Consumer undertakes to check promptly and as soon as possible that the delivery includes just all the Products purchased and to inform the Seller promptly of any defect in the Products received or of their non-conformity with the order placed, according to the procedure set out in these Conditions, failing which the Products will be considered as accepted. In case the packaging or envelope of the Products ordered by the Consumer arrive at their destination clearly damaged, the Consumer is invited to refuse delivery by the carrier/shipper or to accept delivery “with reserve”.
4.5 Once the Product is handed over to the express courier, the Consumer shall receive an e-mail confirming the delivery of the Product, (the “Delivery Confirmation”). The Delivery Confirmation includes a tracking number and/or a link to track online the status of delivery. Deliveries shall take place in business working days, with the exclusions of Saturdays and national holidays, during business hours.
4.6 In case of failure to deliver the Products within a thirty-day (30) deadline for reasons attributable exclusively to the Seller, the Consumer is entitled to request the Seller to fulfill the delivery within an additional time coherent with the circumstances. Furthermore, the Consumer shall be entitled to terminate the contract only in case such additional timeframe expires without the Product(s) being actually delivered.
5. Prices, shipping costs, taxes and duties
5.1 All prices are given in Euro currency (€) including VAT tax applicable to each Product category. Prices may vary: in such a case, the Website shall be updated so as to display the new price. The cost of each Product shall be charged in Euro currency. The possible exchange value into other currencies is merely indicative and not binding on the Seller.
5.2 The final cost resulting at the completion of the Order includes delivery costs which may vary according to the country of final destination (the Consumer shall visualize the delivery cost at the completion of the Order, prior to confirmation). However, custom taxes and/or any additional sales tax necessary to import the Product to a foreign territory are not included.
5.3 In case of delivery to a country not being member of European Community, the Product can be subject to custom taxes and additional sales taxes. Any additional fee related to custom clearance shall exclusively be borne by the Consumer. In case of refusal of the Product and/or of failure to deliver due to other reasons (for example, wrong indication of the Consumer’s mail address and/or phone number; frequent absence of addressee, etc.), the Consumer shall be charged of the amount covering the following fees: “Delivery of the Product” plus “return of the Product to Sender” plus “custom clearance for the return” that altogether shall be deducted from the reimbursement of the price of the Product. Custom taxes and any additional tax may vary based on the final destination country and are applied at the arrival time of the Product in the relevant country. For further information about custom fees and taxes as well as about custom clearance procedure, Consumer may contact custom authorities and competent offices in the country of final destination.
5.4 Any additional costs, charges, taxes and/or duties that a given country may apply, for any reason, to the Products ordered in accordance with these Conditions, shall be paid exclusively by the Consumer.
5.5 The Consumer declares that the lack of knowledge of the costs, charges, taxes and/or duties – referred to in the previous clauses 5.3 and 5.4, at the time of sending an Order to the Seller, cannot constitute a cause for termination of the contract and cannot in any way charge the Seller for the above charges.
6. Payment
6.1 The Payment of the Product price shall be performed as herein below outlined:
· as for advanced payment, by clicking on the “Place Order” button, to be performed via credit card. Accepted credit cards are Visa, MasterCard, American Express and PayPal or Stripe. The credit card used shall be charged for the entire amount due by the Consumer at the time of submission of the Order.
6.2 The invoice has to be requested by the Comsumer simultaneously upon the confirmation of the Order. The Consumers who wish to have the invoice addressed to a company, shall request the invoicing during check-out by marking the specific box devoted to ‘invoicing to company’. The invoice shall be attached to the Order confirmation e-mail. Seller shall decline the request of invoicing issued in the days subsequent to the date of the Order Confirmation.
6.3 The Seller shall promptly transmit to the Consumer, if required by applicable law, the tax receipt related to the purchase made in electronic format via e-mail to the address declared by the same.
7. Unavailability of the products and force majeure
7.1 In case one or more Products ordered by the Consumer should not be available, it shall not be possible for Seller to accept the Order. In such case, the Seller shall inform the Consumer immediately by e-mail, the Order shall remain valid and the contract shall be executed limitedly to the Products effectively shipped. The Consumer shall not be able to refuse the delivery or payment of the effectively delivered goods, nor shall be entitled to compensation or indemnification, but only to restitution of the price already paid and corresponding to any unavailable Product(s), without prejudice to the right of withdrawal under the terms and conditions set out in clause 9 below.
7.2 In the event of unavailability of one or more Products, occurring after the Order Confirmation, the Seller shall inform the Consumer by e-mail, without however proceeding to the shipment of the remaining Products ordered by the Consumer. In this case the contract shall remain valid limitedly to the Products effectively shipped and the Consumer may not refuse the partial delivery or the payment of the goods effectively delivered, nor shall he have the right to obtain compensation or indemnity, but only to receive the restitution of the price corresponding to the Product/s that are not available, where already paid.
7.3 In the event that the contract cannot be executed or anyhow performed by Seller, even in part, due to the unavailability of the goods or due to any other cause of force majeure (including pandemic events, including Covid-19), Seller shall inform Consumer by e-mail within thirty days from the day the Order is sent, and shall be released from all obligations, except for the reimbursement of any sums already paid by the latter.
8. Copyright and Trademarks
8.1 The contract does not entitle the Consumer to exercise any right upon all and any brands, logos and other distinctive features nor upon their related contents outlined in the Website. The contents of the Website (texts, graphics, images and animation) are all protected by copyright. All contents of the Website, including but not limited to: trademarks, designs, texts, artistic works, drawings, photographs and images the “Content”), are wholly-owned by the Seller and/or to the companies supplying the Website contents. All elements displayed within the Website, including but not limited to the overall design and layout of the Website and the Content are all reserved rights, protected by copyright, moral rights, database rights, trademarks rights, and any related Intellectual Property rights. Thus, the Website, the overall “Content” as well as all related rights shall remain under exclusive ownership of the Seller. All such rights are reserved.
8.2 The contents of the Website cannot be reproduced, either wholly or partially, transferred by electronic or conventional means, modified, or used for any purpose without the prior written consent of the Seller.
9. Right to withdraw
9.1 According to clause no. 52 and subsequent clauses of the Consumer Code (Italian Legislative Decree no. 206/2005, as modified by legislative decree no. 21/2014) the Consumer shall have the right to withdraw from the contract with no penalties, without providing any given reason, within and no later than the 14th day (fourteenth day) from the date he/she, or a third party named by him/her, who is not the carrier, has taken possession of the Products (or, in case of a contract for multiple Products, ordered in the context of a single Order and which are being delivered separately, of the final delivery of the last Product).
9.2 The onus of proof as regards the exercise of the right of withdrawal is on the Consumer, so therefore it id advisable to send a registered mail within 48 hours following the email, fax or online communication. The withdrawal notice shall contain the following information:
· The Order Number;
· The Product Code to be returned;
· Motivations for the return of the Product (optional)
9.3 In case of exercise of the withdrawal right, the Consumer shall have to return the Product(s) to Seller to the following address: Via Canziani 23, Quero Vas 32038 (BL) within and no later than fourteen days (14) from the date of the withdrawal notice.
9.4 The deadline shall be deemed met if the Consumer sends back the Products (via express courier and/or via registered/certified mail) before the expiration of such 14-day period.
9.5 The return of Products shall be at Consumer’s risk and expense. Consumer is advised to carefully wrap the Product and to use an express courier or other means of delivery that allow tracking of the shipment. It is also recommended to ensure the shipment since no reimbursements shall be provided in case of failure to deliver occur.
9.6 The Consumer shall be responsible to return the Products in well-preserved conditions, in their original packaging, perfectly intact and suitable for reselling purposes, together with the original and unremoved labels belonging to the Products. The Consumer shall also be fully responsible of any potential decrease of value of the Products resulting from the improper handling and/or irregular use of the Products, other than what is necessary to establish the nature, characteristics and functioning of the Products. In such event, The Seller shall have the right to withhold the amount corresponding to such decreased value from the reimbursement.
9.7 Should the withdrawal right be exercised in compliance to the terms herein, Seller shall refund the Consumer within fourteen (14) days from the date of reception of the withdrawal notice, applying the same method of payment issued for the initial transaction, and provided that it shall not imply any additional cost due to the reimbursement to the Consumer. However, according to clause no. 56, clause III of the Consumer Code, Seller shall have the right to withhold reimbursement until receipt of Products or until the Consumer has supplied evidence of having sent back the Products (for example, by showing the receipt of the registered/insured delivery or by showing the express courier delivery tracking number), whichever is the earliest. As for the Italian territory only, in case of cash on delivery, the reimbursement shall be performed by bank transfer on to the Consumer’s bank account indicated by the Consumer within the withdrawal communication.
9.8 The withdrawal right shall only be applicable to individuals acting as ‘consumers’, namely, whose purchase is unrelated from their entrepreneurial, business, craftsmanship and/or professional activity, if any. Therefore, companies as well as retailers shall not be entitled to benefit from the withdrawal right.
9.9 In accordance to clause no. 59 of the Consumer Code, the withdrawal right shall likewise not be applicable to the supply of Customized Products, magazines and sealed products that cannot be returned due to reasons related to hygiene and people health protection and that have been opened after delivery, as well as to the supply of audio videos and recordings. Therefore, the return of Product(s) that may come close to the body intimate parts (for example, underwear piece of clothing and bathing suits) shall not be accepted in all and any cases. Should a package be constituted by more than one item and should it contain an underwear piece of clothing duly sealed separately, it shall be possible to return it only in case its packaging proves to be unaltered and unopened by Consumer. The removal and/or the damage to the packaging and/or to the “guaranteed seal of integrity” shall at all times and by all means exclude the right of withdrawal.
9.10 The Consumer is responsible for the decrease in the value of goods resulting from a manipulation other than that necessary to establish the nature, characteristics and functioning of the goods. Therefore, if the returned goods are damaged (e.g. with a sign of wear, abrasion, scratches, deformation, etc.), not complete with all their elements and accessories (including unaltered labels and tags attached to the product), not accompanied by the enclosed instructions/notes/manuals, by the original packaging and by the guarantee certificate, where present, the Consumer will respond to the decrease in the value of the goods, and will be entitled to the amount equal to the residual value of the Product. To this end, therefore, the Consumer is invited not to manipulate the good as much as strictly necessary to establish the nature, characteristics and functioning of the same and to coat the original wrapping of the Products with other protective packaging that preserves their integrity and protects them during transport even from writing or labels.
10. Seller’s legal warranty of conformity
10.1. Should the Consumer identify a lack of conformity of the Product, Consumer shall be entitled to require either the repair or the replacement of the defective Product, without having to bear any costs. However, the above condition shall not be applicable in case the repair and/or the replacement are not possible or too expensive compared to the cost of the original Product. Such being the case, the Consumer shall be entitled to ask for a consistent price reduction, or to terminate the contract and ask for the reimbursement of a sum corresponding to the value of the Product against return of the defective Product. However, Consumer may only terminate the contract if the lack of conformity is not minor.
10.2. Upon Consumer’s claim, the Seller shall within a reasonable span of time provide and manage the pick-up of the Product at the Consumer’s address. After checking of non-compliance of the Product, Seller shall remedy, without charging any additional fee to the Consumer, the lack of conformity by either repair or replacement, according to the Consumer’s choice, unless the remedy requested by the Consumer is unreasonably expensive. However, in case the repair and/or the replacement are not possible or too expensive compared to the cost of the original Product, Seller shall apply a consistent price reduction or shall refund the sum paid by the Consumer for the defective Product against return of the Product. Notwithstanding the above, Seller shall be entitled to propose alternative solutions such as, for example, replacing the purchased Product with another one that has an equivalent economic value compared to the purchased Product, available within the Website, or giving to the Consumer a bonus, of equivalent value corresponding to the amount paid, to be exploited at a further moment by getting in touch with Seller customer care. Should the Consumer agree, Seller shall provide to duly perform and execute the remedy specifically identified.
10.3. Pursuant to and for the purposes of European Directive 44/99/EC and Italian Legislative Decree no. 206/2005 (“Consumer Code”), the Seller warrants to Consumer that the Products will be free from design and material defects and will comply with the descriptions published on the Website for a period of 2 (two) years from the date of delivery of the Products to the Consumer. The Consumer may make the complaint directly in writing by registered letter with return receipt, to the addresses indicated in the customer care section of the Website.
10.4 Following receipt of the form and the related documentation, Seller will evaluate the defects and non-conformities reported by the Consumer and, after having carried out the quality checks to verify the actual non-conformity of the Product, will decide whether to authorise the return of the Products by providing the Consumer with a feedback containing the “Return Code” by e-mail to the address provided by the latter during the registration process on the Website or during the transmission of the Order. The authorization to return the Products will in no way constitute recognition of defects or non-conformities whose existence must be ascertained after the return. The Products for which the Seller has authorised the return must be returned by the Consumer, together with a copy of the return authorisation notice containing the “Return Code” within 30 (thirty) days from the notification of the defect or non-conformity to the email address info@axelbassani47.it.
10.5 Lack of conformity for the purposes of this clause shall mean:
· the product cannot be utilized;
· the product does not comply with the description given by the Seller, or does not meet the quality standard.
10.6 The Seller shall not refund Products damaged by negligence or misuse or activities other than the intended purpose. The application of any warranty is excluded in case of use or washing of the Product that does not comply with the Product’s own use and with the instructions/warnings provided by the Seller, that are indicated in the illustrative reference documentation, tags or labels.
10.7 In case of defects or non-conformities, the Consumer will be entitled to restore the conformity of the Product by the Seller, through repair or replacement, or to alternative remedies in the cases expressly provided for by the clause. 130 of Legislative Decree no. 206/2005.
10.8 If the Seller has undertaken to refund the price paid by the Consumer, the refund will be made, where possible, by the same mean of payment used by the Consumer when purchasing the Product or by bank transfer. It will be responsibility of the Consumer to communicate to the Seller, again by e-mail to info@axelbassani47.it, the bank details to make the transfer in his/her favor and to ensure that the Seller is put in a position to be able to return the amount due.
11. Liability for damage from defective products
11.1. As regards any damage caused by defects in the Products, the provisions of European Directive 85/374/EEC and the Consumer Code will be applied. The Seller, as distributor of the Products through the Website, shall be released from any liability, none excluded and/or excepted, indicating at the request of the damaged Consumer the identity and domicile of the relevant producer.
12. Applicable law and competent Court
12.1. Any sales agreement between the Seller and Consumers pursuant to these Conditions shall be governed by Italian Law and shall be subject to Italian jurisdiction and that the “United Nations Convention on Contracts for the International Sale of Goods”, adopted in Wien on April 11th 1980, shall not be applicable. On the contrary, mandatory and more favorable rules and regulations foreseen by the law applicable in the country outside of Italy where the Consumer – being the consumer – is resident, shall be applicable.
12.2. In case the Consumer, being the consumer, is residing or domiciled in Italy, the supply and the sales of Products within the Website shall represent a ‘distance contract’ governed by provision I, chapter III (clauses no. 45 and subsequent) of the Consumer Code (Italian legislative decree no. 206/2005 as modified by the legislative decree no. 21/2014) and by the legislative decree no. 70/ 2003, regulating e-commerce. In any case, any rights granted to Consumers by provisions of the law in the state of the latter will be saved.
12.3. Any dispute arising out or in connection with the validity, the execution and/or the interpretation of the contract, shall be settled: a) by the Court of the place where the Consumer, being the consumer, proves to be resident or domiciled within the Italian territory; b) exclusively by the Court of Padova, Italy, in all other cases.
12.4. The Consumer, being the consumer, shall be entitled to pursue an extra judicial resolution of all controversies related to the Consumer Reviews by means of recurring to the procedures as outlined within provision V, chapter II-ibid of the Consumer Code – (ADR – Alternative Dispute Resolution). We herein inform that as for any alternative tools of disputes, a European platform has specifically been instituted for the online resolution of consumers’ disputes, (ODR platform). This platform is accessible on: http://ec.europa.eu/consumers/odr/. Within ODR platform, the Consumer, being the consumer, shall be entitled to consult the list of all related ADR agencies, find their links and have access into the Website of each ADR agency, thus apply for and start the online procedure for the resolution of the dispute wherein the Consumer is involved.
12.5 Notwithstanding the above, the Consumer, being the consumer, shall always be entitled to refer to the competent Court and Judge for the dispute controversy deriving from these Conditions and/or from the contract regardless of the outcome of the extra judicial procedure.
Terms and conditions of sales – version 02/2022
Termini e condizioni generali di vendita
1. Oggetto
1.1.Le presenti condizioni generali di vendita (“Condizioni”) si applicano all’acquisto dei prodotti a marchio “El Bocia” (“Prodotti” o al singolare “Prodotto”) eseguito attraverso la sezione Shop del sito https://axelbassani47.it (“Sito”) da parte di utenti finali come definiti dall’art. 3.1.a) del D. Lgs. 206/2005 (“Consumatori” o al singolare “Consumatore”).
1.2.Il Sito è di proprietà di Axel Bassani residente in via Monte Pertica, 29/2, 32030 Seren del Grappa (BL), P.IVA 01230940254, CF. BSSXLA99L24D530 (“Venditore”) che si occupa della vendita dei Prodotti attraverso il Sito.
1.3.Ogni acquisto è regolato dalle condizioni generali di vendita nella versione che risulterà pubblicata sul Sito al momento della trasmissione dell’ordine di acquisto (“Ordine”) da parte dei Consumatori.
1.4.Il Sito è dedicato alla vendita al dettaglio e come tale è inteso ad uso esclusivo dei Consumatori. Sono invitati a non eseguire ordini di acquisto i rivenditori di ogni genere o altri soggetti che non siano qualificabili come “consumatori” ai sensi e per gli effetti della legge applicabile. Qualora una o più vendite siano eseguite nei confronti di un soggetto non “consumatore”, troveranno applicazione le presenti Condizioni ma, in deroga a quanto previsto nelle stesse:
· all’acquirente non sarà riconosciuto il diritto di recesso di cui all’articolo 9;
· l’acquirente non potrà beneficiare della garanzia sui Prodotti indicata all’articolo 10;
· all’acquirente non saranno riconosciute altre eventuali tutele, qui previste in favore del Consumatore, che riflettono o sono conformi a previsioni inderogabili di legge;
· il contratto di vendita concluso tra il Venditore e l’acquirente sarà regolato dalla legge italiana, con esclusione della United Nations Convention on Contracts for the International Sale of Goods – Convenzione di Vienna del 1980.
1.5.Il Venditore si riserva il diritto di modificare le presenti Condizioni in qualsiasi momento, a propria discrezione, senza necessità di fornire alcun preavviso ai Consumatori. Eventuali modifiche apportate saranno efficaci dalla data di pubblicazione sul Sito e si applicheranno unicamente alle vendite concluse per effetto di qualsivoglia Ordine trasmesso a partire da tale data.
1.6.Qualsivoglia comunicazione del Consumatore connessa e/o correlata all’acquisto dei Prodotti – ivi incluse eventuali segnalazioni, reclami, richieste concernenti l’acquisto e/o la consegna dei Prodotti, etc. – dovrà essere inviata al Venditore secondo le modalità indicate sul Sito e nelle presenti Condizioni unicamente all’indirizzo e-mail info@axelbassani47.it. Eventuali comunicazioni connesse e/o correlate all’acquisto dei Prodotti trasmesse con modalità differenti non saranno prese in carico da parte del Venditore.
2. Conclusione del contratto
2.1.La presentazione dei Prodotti sul Sito, non vincolante per il Venditore, rappresenta un mero invito rivolto al Consumatore a formulare una proposta contrattuale d’acquisto.
2.2.Per poter procedere ad un acquisto tramite il Sito è necessario aver compiuto i 18 anni di età. È responsabilità del Consumatore garantire che le informazioni fornite all’atto della richiesta o dell’ordine siano veritiere, accurate e complete. Il Venditore non si riterrà responsabile per ordini effettuati da minorenni senza l’autorizzazione di genitori o altri tutori legali.
2.3.Il Venditore si riserva il diritto di annullare qualsiasi Ordine effettuato da un minore, di età inferiore ai 18 anni, qualora non venga ricevuto il consenso del tutore legale di tale soggetto.
2.4.Con riferimento alle varie fasi tecniche da seguire per la conclusione del contratto sul Sito è possibile seguire una procedura guidata che in ogni momento consente al Consumatore di verificare e poi validare ogni informazione inserita e di correggere errori prima dell’inoltro dell’Ordine fino alla conclusione del contratto. Le varie fasi tecniche per l’inoltro dell’Ordine sono riassunte come segue:
a. selezionare il Prodotto e azionare il pulsante “aggiungi al carrello”: a quel punto comparirà il riepilogo delle caratteristiche principali del Prodotto prescelto e l’indicazione del prezzo totale dovuto. Se si desidera acquistare più Prodotti, è possibile selezionarli uno alla volta, aggiungendoli al carrello. Fino a quando il carrello non viene chiuso e non viene inoltrato l’Ordine è sempre possibile eliminare o aggiungere nuovi Prodotti al carrello;
b. una volta che sono stati selezionati tutti gli articoli, per chiudere il carrello ed inoltrare l’Ordine occorre azionare il pulsante “procedi all’acquisto”. Verrà quindi richiesto al Consumatore di inserire i propri dati, compreso l’indirizzo per la consegna in un’unica pagina indicata come pagina di “Checkout”. Il Consumatore, prima di procedere alla fase successiva, è tenuto a verificare l’esattezza dei dati inseriti, della cui veridicità è responsabile. A questo punto sarà richiesto al Consumatore di selezionare la modalità di pagamento preferita;
c. prima di procedere all’acquisto il Consumatore dovrà prendere visione delle condizioni generali di vendita azionando il relativo pulsante ed esprimere l’accettazione delle stesse cliccando sulla casella a fianco alla dicitura “dichiaro di avere letto e di accettare le condizioni generali di vendita”;
d. infine il Consumatore dovrà azionare il pulsante “acquista”. L’ordine di acquisto implica l’obbligo di pagare e l’inoltro di tale ordine equivale pertanto alla contestuale autorizzazione da parte del Consumatore al prelievo delle somme previste dal contratto.
2.5.L’ordine d’acquisto trasmesso dal Consumatore al Venditore verrà quindi considerato come una proposta contrattuale di acquisto vincolante, rivolta al Venditore per i Prodotti elencati, considerati singolarmente. All’inoltro dell’Ordine, il Consumatore riceverà un messaggio di risposta automatica, all’indirizzo mail inserito in sede di compilazione dell’Ordine, di presa in carico dell’ordine stesso (“Conferma d’Ordine”) nel quale saranno riportati la tipologia dei Prodotti ordinati, il prezzo di ciascuno di essi inclusivo di IVA, le spese di consegna, la modalità di pagamento prescelta, i termini di consegna nonché le informazioni relative ai contatti del Servizio Clienti. Pertanto, quando si effettua l’Ordine è importante assicurarsi di avere inserito un indirizzo email valido.
2.6.Qualora nel corso della procedura di selezione dei Prodotti sul Sito di cui al precedente punto 2.5, il Consumatore rilevi che il prezzo di uno o più dei Prodotti che intende selezionare per il successivo acquisto sia palesemente inferiore a quello normalmente applicato, al netto di eventuali sconti e/o promozioni a quel tempo in vigore, a causa di un evidente problema tecnico verificatosi sul Sito, è pregato di non completare il proprio Ordine e di segnalare il suddetto errore tecnico al Servizio Clienti del Venditore, inviando una e-mail all’indirizzo di posta elettronica info@axelbassani47.it.
2.7.Un Ordine completato e quindi inoltrato non può più essere modificato, cioè non possono più essere aggiunti altri Prodotti, eliminati, né modificati (ad es. taglia, colore). Allo stesso modo non è possibile effettuare la sostituzione dei Prodotti. In tali casi deve essere effettuato un nuovo Ordine, è comunque fatto salvo il diritto di recesso ai termini e alle condizioni di cui al successivo art. 9.
2.8. La Conferma d’Ordine non costituisce accettazione della proposta di acquisto. Con l’invio della Conferma d’Ordine, infatti, il Venditore conferma solamente di aver ricevuto l’Ordine e di averlo sottoposto a processo di verifica dati e di disponibilità dei Prodotti richiesti. L’accettazione dell’Ordine e la formulazione del contratto di vendita di Prodotti fra il Venditore e il Consumatore non avrà effettivamente luogo finché il Consumatore non avrà ricevuto dal Venditore un’email di conferma della spedizione dei Prodotti dal proprio magazzino, che conterrà, oltre le condizioni riferite ai Prodotti richiesti, il prezzo, le imposte applicabili, il mezzo di pagamento utilizzato, le spese di consegna e le presenti Condizioni Generali di Vendita, anche le informazioni relative alla spedizione del Prodotto (“Conferma Spedizione”), con facoltà per il Consumatore di stampare o archiviare l’email e le Condizioni Generali di Vendita.
2.9.Il Venditore si riserva la facoltà di non accettare un Ordine nei seguenti casi:
· I Prodotti, pur mostrati sul Sito, non sono disponibili;
· Non è possibile ottenere l’autorizzazione al pagamento del Consumatore;
· Un Prodotto è soggetto a determinati limiti di spedizione;
· Un Prodotto mostrato sul Sito contiene un evidente errore, per esempio un prezzo errato o una descrizione altrimenti sbagliata.
2.10.Una volta concluso il contratto, l’Ordine sarà archiviato dal Venditore nella propria banca dati per il tempo necessario all’esecuzione dello stesso e, comunque, nei termini di legge. Il Consumatore avrà sempre accesso al testo delle presenti Condizioni Generali dalla pagina del Sito che le contiene.
2.11.Le lingue a disposizione dei Consumatori per la conclusione del contratto sono l’italiano e l’inglese. In ogni caso, in caso di conflitto tra le previsioni delle presenti Condizioni Generali di Vendita pubblicate in lingua italiana e il corrispondente testo pubblicato in lingua inglese, così come in caso di conflitto con la versione italiana e la versione inglese di ogni altra informazione e/o contenuto del contratto, la versione in lingua italiana dovrà considerarsi prevalente.
3. Caratteristiche dei Prodotti
3.1.I Prodotti sono venduti con le caratteristiche descritte sul Sito e secondo le Condizioni pubblicate sul Sito al momento dell’invio dell’ordine da parte del Consumatore, con l’esclusione di ogni altra condizione o termine.
3.2.La rappresentazione grafica dei Prodotti è realizzata al solo scopo di illustrare il Prodotto ed è puramente indicativa. Variazioni di colore e di altro tipo di minore entità sono possibili nei Prodotti per effetto dell’uso di diverse tecnologie per l’acquisizione e la riproduzione delle immagini. Il Venditore pertanto non può essere considerato responsabile per tali variazioni e deviazioni.
3.3.I prezzi, i Prodotti in vendita sul Sito e/o le caratteristiche degli stessi, possono essere soggetti a variazioni senza preavviso. Tali variazioni operano solamente per gli ordini non ancora confermati alla data della variazione medesima. In ogni caso, prima di inviare l’Ordine di acquisto, il Consumatore è invitato a verificare il prezzo finale di vendita.
3.4.Al Sito si può accedere da tutto il mondo. Tuttavia, i Prodotti disponibili sul Sito sono acquistabili esclusivamente da parte di utenti che ne richiedano la consegna all’interno del territorio Italiano.
4. Tempi e modalità di consegna
4.1.La consegna dei Prodotti, presso l’indirizzo di spedizione indicato dal Consumatore nell’Ordine, viene effettuata mediante corriere espresso. La compilazione dei dati di spedizione è effettuata direttamente dal Consumatore e pertanto il Venditore non potrà essere ritenuto responsabile della mancata consegna in caso di errata indicazione dei dati.
4.2.I tempi di consegna dei Prodotti nel territorio italiano variano dalle 48 alle 72 ore. I tempi sono indicativi e non rappresentano scadenze vincolanti per il Venditore. Eventuali ritardi di consegna possono essere causati dalla temporanea indisponibilità dei Prodotti, da disfunzioni nel servizio da parte del corriere, da cause di forza maggiore o da festività ricorrenti; il mero allungamento dei tempi di consegna non dà diritto al Consumatore ad alcuna compensazione.
4.3.Il Venditore si impegna a fare quanto nelle proprie facoltà al fine di rispettare i tempi di consegna nei termini indicati, fermo restando che il Venditore non potrà essere ritenuto responsabile di qualsivoglia ritardo dovuto al corriere incaricato per la spedizione.
4.4.La spedizione dei Prodotti ordinati dal Consumatore avverrà nella modalità selezionata dal Consumatore, fra quelle disponibili ed indicate sul Sito al momento dell’invio dell’Ordine. Il Consumatore si impegna a controllare tempestivamente e nel più breve periodo possibile che la consegna comprenda tutti e soli i Prodotti acquistati e ad informare tempestivamente il Venditore di qualsiasi eventuale difetto dei Prodotti ricevuti o di loro difformità rispetto all’ordine effettuato, ed in mancanza i Prodotti si intenderanno accettati. Qualora la confezione o l’involucro dei Prodotti ordinati dal Consumatore dovessero giungere a destinazione palesemente danneggiati, il Consumatore è invitato a rifiutare la consegna da parte del vettore/spedizioniere o ad accettarne la consegna “con riserva”.
4.5.Quando i Prodotti saranno affidati al corriere per la consegna, il Consumatore riceverà la conferma della spedizione via e-mail (“Conferma Spedizione”). La Conferma Spedizione conterrà un numero di controllo e/o il link che servirà per tracciare online lo stato della spedizione. La consegna verrà effettuata nei giorni lavorativi nei normali orari d’ufficio, escluso il sabato e le festività nazionali.
4.6.In caso di mancata consegna dei Prodotti per cause imputabili al solo Venditore entro il termine di giorni trenta dalla data di conferma al Consumatore di avvenuta spedizione dei Prodotti, il Consumatore è tenuto ad invitare il Venditore ad effettuare la consegna entro un termine supplementare appropriato alle circostanze ed è legittimato a risolvere il contratto solo se il termine supplementare così concesso dovesse scadere senza che i Prodotti gli siano stati consegnati.
5. Prezzi, costi di spedizione, imposte e tasse
5.1.I prezzi sono espressi in Euro (€) e comprendono l’Imposta sul Valore aggiunto (I.V.A) vigente per le rispettive categorie merceologiche di appartenenza. Sono possibili variazioni di prezzo e in tal caso il Sito verrà aggiornato con l’indicazione del nuovo prezzo. L’importo sarà addebitato in Euro. L’eventuale conversione in altre valute è puramente indicativa e non vincolante per il Venditore.
5.2.Il prezzo totale risultante al termine dell’Ordine è comprensivo delle spese di spedizione che variano in base al Paese di destinazione (il Consumatore potrà visualizzare il costo online al termine dell’Ordine prima di confermarlo), ma non di eventuali dazi doganali e/o tasse aggiuntive sulla vendita, necessari per l’importazione della merce in territorio straniero.
5.3.In caso di spedizione indirizzata in un Paese non facente parte dell’Unione Europea, la merce potrebbe essere soggetta all’imposizione di dazi doganali ed eventuali tasse sulla vendita. Ogni onere aggiuntivo relativo allo sdoganamento sarà esclusivamente a carico del destinatario. In caso di rifiuto della merce da parte del Consumatore o di mancata consegna per altre motivazioni (es. indirizzo e/o numero di telefono errati del destinatario; ripetuta assenza del destinatario, ecc.) sarà addebitato al destinatario e trattenuto dal rimborso del prezzo della merce dal Consumatore, l’importo a copertura delle seguenti spese: “invio merce” + “ritorno merce” + “dogana per rientro”. Dazi doganali ed eventuali tasse variano in base al Paese di destinazione e vengono applicate all’arrivo della merce nel Paese medesimo. Per informazioni relative all’ammontare dei dazi e delle eventuali tasse, e alle modalità di sdoganamento delle merci, si consiglia di contattare i competenti Uffici Doganali del Paese di destinazione.
5.4.Sono ad esclusivo carico del Consumatore, qualsivoglia eventuale ulteriore costo, onere, tassa e/o imposta che un dato paese dovesse applicare, a qualsivoglia titolo ai Prodotti ordinati in base alle presenti Condizioni.
5.5.Il Consumatore dichiara che la mancata conoscenza dei costi, oneri, dazi, tasse e/o imposte di cui ai precedenti paragrafi 5.3 e 5.4, al momento dell’invio di un ordine al Venditore, non potrà costituire causa di risoluzione del presente contratto e che non potrà in alcun modo addebitare i suddetti oneri al Venditore.
6. Pagamenti
6.1.Il pagamento del prezzo dovrà essere effettuato:
· al momento dell’inoltro dell’Ordine, per il pagamento anticipato con carta di credito dei circuiti Visa, Mastercard e American Express o Cartes Bancaires (CB), Postepay o Stripe. L’addebito dell’importo totale dovuto dal Consumatore è effettuato al momento della trasmissione dell’Ordine.
6.2.La richiesta di fatturazione deve essere effettuata da parte del Consumatore contestualmente all’Ordine. Il cliente che desideri la fattura intestata all’azienda relativamente all’Ordine, potrà scegliere tra fattura o ricevuta in fase di inserimento dati nell’Ordine, spuntando l’apposita casella dedicata alla fattura per aziende. Il Consumatore potrà richiedere la fattura direttamente in fase di acquisto sulla pagina di “check out”. Il documento verrà allegato alla email di conferma spedizione dell’Ordine. Non verranno accettate richieste di fatturazione effettuate nei giorni successivi alla data di accettazione dell’Ordine.
6.3.Il Venditore trasmetterà tempestivamente al Consumatore, qualora previsto dalla legge applicabile, in formato elettronico via e-mail all’indirizzo dichiarato dallo stesso, la ricevuta fiscale relativa all’acquisto eseguito, se i Prodotti acquistati sono destinati ad essere consegnati nel territorio italiano, oppure allegata in formato cartaceo ai Prodotti acquistati, in tutti gli altri casi.
7. Indisponibilità prodotti e forza maggiore
7.1.Qualora uno o più Prodotti ordinati dal Consumatore non fossero più disponibili, non sarà possibile accettare l’Ordine. In tal caso il Venditore provvederà ad informare immediatamente il Consumatore tramite email, l’Ordine rimarrà valido e il contratto si concluderà limitatamente ai Prodotti effettivamente spediti. Il Consumatore non potrà rifiutare la consegna parziale o il pagamento della merce effettivamente consegnata, né avrà diritto di ottenere risarcimenti o indennizzi, ma solo di ricevere la restituzione del prezzo corrispondente al/ai Prodotto/i indisponibili, ove già corrisposto, fermo restando che è comunque fatto salvo il diritto di recesso ai termini e alle condizioni di cui al successivo art.10.
7.2.In caso di indisponibilità di uno o più Prodotti, sopravvenuta successivamente alla Conferma Ordine, il Venditore ne darà notizia al Consumatore via e-mail, salvo procedere comunque alla spedizione dei restanti Prodotti ordinati dal Consumatore stesso. In tal caso il contratto rimarrà valido limitatamente ai Prodotti effettivamente spediti e il Consumatore non potrà rifiutare la consegna parziale o il pagamento della merce effettivamente consegnata, né avrà diritto di ottenere risarcimenti o indennizzi, ma solo di ricevere la restituzione del prezzo corrispondente al/ai Prodotto/i indisponibili, ove già corrisposto.
7.3. Nel caso in cui il contratto non possa avere esecuzione, neppure in parte, per indisponibilità della merce o per altra causa di forza maggiore (incluso per effetto di eventi pandemici, incluso il Covid-19), il Venditore ne darà comunicazione via email al Consumatore entro trenta giorni a decorrere dal giorno della trasmissione dell’Ordine e sarà liberato da ogni sua obbligazione, salvo il rimborso delle somme eventualmente già da quest’ultimo corrisposte.
8. Copyright e Marchi
8.1 Il contratto non conferisce al Consumatore alcun diritto su marchi, loghi e altri segni distintivi di vario genere presenti nel Sito, né sui relativi contenuti. I contenuti del sito (testi, grafica, immagini e animazioni) sono protetti dal diritto d’autore. Tutto il contenuto presente o visibile nel Sito, inclusi, a titolo esemplificativo ma non esaustivo, loghi, icone, marchi registrati, testo, grafiche, fotografie, immagini (“Contenuto”), è di proprietà del Venditore e/o delle aziende sue fornitrici di contenuti. Tutti gli elementi del Sito, incluso, a titolo esemplificativo ma non esaustivo, il design generale e il Contenuto, sono protetti da copyright, diritti morali, diritti sui database, marchi registrati e altre leggi relative ai diritti di proprietà intellettuale. Non è consentito copiare o trasmettere in nessun modo porzioni o elementi del Sito o del suo Contenuto. Il Sito, il suo Contenuto e tutti i diritti relativi rimangono di esclusiva proprietà del Venditore. Tali diritti sono interamente riservati.
8.2 I contenuti del Sito non possono essere riprodotti, né integralmente né parzialmente, trasferiti con mezzi elettronici o convenzionali, modificati, o utilizzati a qualunque fine senza il previo consenso scritto del Venditore.
9. Diritto di Recesso
9.1 In base al disposto degli artt. 52 e ss. Del Codice del Consumo (d.lgs. 206/2005 così come modificato dal d.lgs. 21/2014), il Consumatore ha diritto di recedere dal contratto, senza penali e senza fornire alcuna motivazione, entro e non oltre 14 (quattordici) giorni dal ricevimento della merce (o, nel caso di beni multipli ordinati mediante un solo ordine e consegnati separatamente, dal giorno in cui il Consumatore o un terzo da lui designato, diverso dal vettore, acquisisce il possesso fisico dell’ultimo bene).
9.2 L’onere della prova relativo all’esercizio del diritto di recesso è in capo al Consumatore, si consiglia pertanto di far seguire una raccomandata a.r. entro 48 ore dalla comunicazione inviata tramite email e/o fax e/o form online. Indicare nella comunicazione:
· Numero d’ordine
· Codice del prodotto che si intende restituire
· Motivo della restituzione (facoltativo)
9.3 In caso di esercizio del diritto di recesso, il Consumatore è tenuto a restituire al Venditore la merce ricevuta, facendola pervenire, senza indebito ritardo e comunque entro i 14 (quattordici) giorni successivi alla data in cui ha comunicato la sua decisione di recedere dal contratto, all’indirizzo Via Canziani 23, Quero Vas 32038 (BL).
9.4 Il termine si considera rispettato qualora il Consumatore rispedisca i beni (a mezzo corriere o a mezzo posta assicurata) prima della scadenza del summenzionato periodo di 14 (quattordici) giorni.
9.5 I costi diretti della restituzione dei Prodotti, così come i rischi del trasporto, sono a carico del Consumatore. Si consiglia di imballare con cura la merce da restituire e di utilizzare per la spedizione un corriere o altro mezzo idoneo a permettere la rintracciabilità della spedizione. È altresì utile assicurare la merce spedita in quanto non sarà possibile ottenere alcun rimborso qualora per qualsiasi motivo non pervenga la relativa consegna del reso.
9.6 Il Consumatore è tenuto a restituire i Prodotti tutti in stato integro di conservazione e con etichette originali non rimosse, nella propria confezione originale anch’essa integra atta alla rivendita. Il Consumatore è responsabile della diminuzione del valore dei Prodotti risultante da una manipolazione dei beni diversa da quella normale e necessaria per stabilire la natura, le caratteristiche e il funzionamento degli stessi. In tal caso il Venditore avrà diritto a trattenere dal rimborso la somma corrispondente alla diminuzione del valore del bene.
9.7 Ove il diritto di recesso sia stato esercitato conformemente alle suddette disposizioni, il Venditore provvederà, entro 14 (quattordici) giorni dalla ricezione della comunicazione di recesso, a restituire al Consumatore tutti i pagamenti ricevuti in relazione all’Ordine cui si riferisce il recesso stesso, utilizzando lo stesso mezzo di pagamento usato dal Consumatore per la transazione iniziale ove ciò non comporti al Consumatore costi conseguenti al rimborso; tuttavia, ai sensi dell’art. 56, comma III del Codice del Consumo, è facoltà del Venditore, trattenere il rimborso finché non abbia ricevuto i beni, oppure finché il Consumatore non abbia dimostrato di aver rispedito i beni (mediante esibizione di ricevuta di invio di pacco postale assicurato o di invio per corriere), a seconda di quale situazione si verifichi per prima. In caso di pagamento in contrassegno (solo per l’Italia) il rimborso viene effettuato tramite bonifico bancario al conto corrente indicato dal Consumatore nella comunicazione di recesso.
9.8 Il diritto di recesso è facoltà delle sole persone fisiche che agiscono per scopi estranei all’attività imprenditoriale, commerciale, artigianale o professionale eventualmente svolta (“consumatori” ai sensi e per gli effetti del D. Lgs. n. 206/2005 Codice del Consumo). Pertanto, sono esclusi dal diritto di recesso, tra l’altro, rivenditori e aziende.
9.9 Il diritto di recesso è parimenti escluso, ai sensi dell’art. 59 primo comma let. c) del D. Lgs. n. 206/2005 Codice del Consumo, nel caso di fornitura di Prodotti Personalizzati di riviste, di beni sigillati che non si prestino ad essere restituiti per motivi igienici o connessi alla protezione della salute e che sono stati aperti dopo la consegna, nonché di registrazioni audio o video sigillate. Non possono quindi essere accettati in nessun caso resi di Prodotti destinati a venire in contatto con parti intime della persona, (es. capi di abbigliamento intimo e costumi). Qualora una confezione composta da più pezzi, contenesse un capo destinato al contatto con parti intime opportunamente sigillato separatamente, sarà possibile la sostituzione o il reso, soltanto se l’involucro di quest’ultimo risulterà NON essere stato aperto dal Consumatore. La rimozione o danneggiamento della confezione e/o del “sigillo di garanzia d’integrità” posto a protezione del Prodotto, comporterà senza eccezioni l’esclusione dal diritto di recesso.
9.10Il Consumatore è responsabile della diminuzione del valore dei Prodotti tutti risultante da una manipolazione diversa da quella necessaria per stabilire la natura, le caratteristiche e il funzionamento dei Prodotti. Pertanto, qualora i Prodotti restituiti risultino danneggiati (ad esempio con segno di usura, abrasione, scalfittura, graffio, deformazioni, ecc.), non completi di tutti i loro elementi ed accessori (ivi incluse le etichette e i cartellini inalterati ed attaccati al prodotto), non corredati dalle istruzioni/note/manuali allegati, dalle confezioni e imballaggi originali e dal certificato di garanzia, ove presente, il Consumatore risponderà della diminuzione patrimoniale del valore del bene, ed avrà diritto al rimborso dell’importo pari al valore residuo del Prodotto. A tale fine, pertanto, il Consumatore è invitato a non manipolare il bene oltre quanto strettamente necessario a stabilire la natura, le caratteristiche e il funzionamento degli stessi e rivestire l’involucro originale dei Prodotti con altro imballo protettivo che ne conservi l’integrità e lo protegga durante il trasporto anche da scritte o da etichette.
10. Garanzia legale di conformità
10.1 Nell’eventualità in cui il Consumatore ravvisi un difetto di conformità del Prodotto, e sia un consumatore, lo stesso ha facoltà, a sua scelta, di chiederne la riparazione o la sostituzione senza spese, salvo che il rimedio richiesto sia impossibile o eccessivamente oneroso rispetto all’altro. Qualora sostituzione o riparazione non siano possibili ovvero risultino eccessivamente onerose, il Consumatore può chiedere una congrua riduzione del prezzo o la risoluzione del contratto e il rimborso di una somma commisurata al valore del Prodotto, a fronte della restituzione del Prodotto difettoso. La risoluzione del contratto è peraltro esclusa in caso di difetti di conformità di lieve entità.
10.2A seguito della denuncia, il Venditore provvederà in un congruo termine al ritiro del Prodotto presso il Consumatore e, previa verifica della sussistenza della difformità, a scelta del Consumatore, alla riparazione o sostituzione del bene difettoso, senza addebito di spese, salvo che il rimedio richiesto sia impossibile o eccessivamente oneroso rispetto all’altro; ovvero, se sostituzione o riparazione non sono possibili alla riduzione del prezzo o alla restituzione di una somma, commisurata al valore del Prodotto. È comunque facoltà del Venditore proporre rimedi alternativi disponibili, come, a titolo di esempio, la sostituzione del Prodotto con altro di diversa natura ma valore equivalente, scelto tra quelli esposti sul sito, ovvero il rilascio di un buono di valore corrispondente all’importo pagato, da utilizzare successivamente contattando il Servizio Clienti. Nel caso in cui il Cliente accetti, il Venditore provvederà ad eseguire la prestazione rimediale specificamente proposta.
10.3Ai sensi e per gli effetti della Direttiva europea 44/99/CE e del Decreto legislativo italiano n. 206/2005 (“Codice del consumo”), il Venditore garantisce al consumatore che i Prodotti saranno privi di difetti di progettazione e di materiale nonché conformi alle descrizioni pubblicate sul Sito per un periodo di 2 (due) anni, decorrente dal momento della consegna dei Prodotti. Il Cliente può formulare direttamente la denuncia per iscritto mediante l’invio del modulo di reso reperibile al seguente link https://axelbassani47.it/refund_returns/.
10.4A seguito del ricevimento del modulo e della relativa documentazione, il Venditore valuterà i difetti e le non conformità denunciati dal Consumatore tramite il servizio di assistenza del Titolare e, dopo avere effettuato i controlli qualitativi atti a verificare l’effettiva non conformità del Prodotto, deciderà se autorizzare la restituzione dei Prodotti fornendo al Consumatore un riscontro, contenente il “Codice di reso”, via posta elettronica all’indirizzo fornito da quest’ultimo nel corso del processo di registrazione al Sito o in fase di trasmissione dell’ordine. L’autorizzazione a restituire i Prodotti non costituirà in alcun modo riconoscimento di difetti o non conformità, la cui esistenza dovrà essere accertata successivamente alla restituzione. I Prodotti di cui il Venditore abbia autorizzato la restituzione dovranno essere resi dal Consumatore, unitamente a copia della comunicazione di autorizzazione alla restituzione recante il “Codice di reso”, entro 30 (trenta) giorni dalla denuncia del difetto o della non conformità, al seguente indirizzo Via Canziani 23, Quero Vas 32038 (BL).
10.5 Si ha un difetto di conformità quando:
· il bene non è idoneo all’uso al quale servono i beni dello stesso tipo;
· il bene non è conforme alla descrizione fatta dal Venditore e non possiede le qualità descritte.
10.6Non vengono rimborsati Prodotti danneggiati per uso improprio, o attività diverse da quelle cui sono destinati, o negligenza. È esclusa pertanto l’applicazione di qualsiasi garanzia in caso di utilizzo o lavaggio del Prodotto non conforme a quello proprio del Prodotto e alle istruzioni/avvertenze in merito fornite dal Venditore, ovvero riportate nella documentazione illustrativa di riferimento, nei cartellini o nelle etichette.
10.7In caso di difetti o non conformità, il Consumatore avrà diritto al ripristino della conformità del Prodotto da parte del Venditore, mediante riparazione o sostituzione, o a rimedi alternativi nei casi espressamente previsti dall’art. 135-bis ss. del Codice del Consumo.
10.8Qualora il Venditore si sia impegnato a rimborsare al Consumatore il prezzo pagato, il rimborso verrà effettuato, ove possibile, mediante il medesimo mezzo di pagamento utilizzato dal Consumatore all’atto di acquisto del Prodotto o mediante bonifico bancario. Sarà onere del Consumatore comunicare al Venditore, sempre via posta elettronica all’indirizzo info@axelbassani47.it, gli estremi bancari per effettuare il bonifico a suo favore e per far sì che il Venditore sia messo nella condizione di poter restituire la somma dovuta.
11. Responsabilità per danno da prodotti difettosi
11.1 Per quanto riguarda eventuali danni provocati da difetti dei Prodotti, si applicano le disposizioni di cui alla direttiva europea 85/374/CEE e al Codice del consumo. Il Venditore, nella qualità di distributore dei Prodotti tramite il Sito, si libera da qualsivoglia responsabilità, nessuna esclusa e/o eccettuata, indicando, su richiesta del Consumatore danneggiato, l’identità e il domicilio del relativo produttore.
12. Legge applicabile e foro competente
12.1. Ogni contratto di vendita concluso tra il Venditore e il Consumatore ai sensi delle presenti Condizioni sarà disciplinato ed interpretato in conformità alla legge italiana e sottoposto alla giurisdizione italiana, e che è espressamente esclusa l’applicazione ad esso della Convenzione delle Nazioni Unite sui Contratti per la Vendita Internazionale di Beni adottata a Vienna il 11/04/1980. È fatta salva l’applicazione ai Consumatori che non abbiano la residenza abituale in Italia delle disposizioni eventualmente più favorevoli e inderogabili previste dalla legge del paese in cui essi hanno la loro residenza abituale.
12.2. L’offerta e la vendita sul Sito dei Prodotti, se il cliente è un “consumatore” ed è residente o domiciliato in Italia, costituiscono un contratto a distanza disciplinato dal Capo I, Titolo III (artt. 45 e ss.) del Codice del Consumo (d.lgs. n. 206/2005 così come modificato dal d.lgs. 21/2014) e dal d.lgs. 9 aprile 2003, n. 70, contenente la disciplina del commercio elettronico. In ogni caso, saranno fatti salvi i diritti eventualmente attribuiti ai Consumatori da disposizioni inderogabili di legge vigenti nel paese di residenza abituale di questi ultimi.
12.3. Per ogni controversia concernente la validità, esecuzione o interpretazione del Contratto ed i relativi effetti sarà competente: a) il Foro del luogo di residenza o domicilio del Consumatore, se il Consumatore è un consumatore ed è residente o domiciliato in Italia; b) in via esclusiva il Foro di Padova, in ogni altro caso.
12.4. È facoltà del Consumatore promuovere una risoluzione extragiudiziale delle controversie relative ai rapporti di consumo mediante il ricorso alle procedure di cui alla Parte V, Titolo II-bis del Codice del Consumo (ADR – Alternative Dispute Resolution). Con riferimento ai possibili strumenti alternativi di composizione delle controversie, si informa il Consumatore che è stata istituita una piattaforma europea per la risoluzione on line delle controversie dei consumatori (c.d. piattaforma ODR). La piattaforma ODR è accessibile al seguente indirizzo http://ec.europa.eu/consumers/odr/. Attraverso la piattaforma ODR il Consumatore potrà consultare l’elenco degli organismi ADR, trovare il link al sito di ciascuno di essi e avviare una procedura di risoluzione on line della controversia in cui sia coinvolto.
12.5. Sono fatti salvi in ogni caso i diritti dei Consumatori di adire il giudice ordinario competente per la controversia derivante dalle presenti Condizioni o dal contratto, qualunque sia l’esito della procedura di composizione stragiudiziale.
Condizioni generali di vendita – versione 02/2022
General terms and sales conditions
1. Subject
1.1 These general terms and conditions (the “Conditions”) apply to the sale of the “El Bocia” branded products (“Products” or the singular “Product”) processed through the shop section of the website https://axelbassani47.it (“Website”) to final users who as defined by art. 3.1.a) of Italian Law Decree 206/2005 (“Consumers” or individually “Consumer”).
1.2 The owner of the Website is Mr. Axel Bassani, residing in via Monte Pertica, 29/2, 32030 Seren del Grappa (BL), VAT number 01230940254, C.F. BSSXLA99L24D530 (the “Seller”) who manages the sale of the Products through the Website.
1.3 Each sale is governed by the general terms and conditions of sale in such version as shall be published on the Website at that point in time when the purchase order is submitted (“Order”) by the Consumer.
1.4 The Website is dedicated to retail sales and, as such, is intended for the exclusive use of Consumers. Persons who do not qualify as ‘consumers’ under and for the purposes of the applicable law are invited not to place purchase Orders. If one or more sales are made by a person who cannot be considered such a ‘consumer’, these Conditions shall apply but, in derogation therefrom:
· the right of withdrawal indicated in clause 9 shall not be granted to the purchaser;
· the purchaser will not be entitled to benefit from the warranty on the Products set forth in clause 9;
· any such protection which is herein provided in favor of the Consumer shall not apply to the purchaser insofar as it reflects or complies with any mandatory legal provisions;
· the sale contract between the Seller and the buyer shall be governed by Italian law, with the exclusion of the United Nations Convention on Contracts for the International Sale of Goods – Vienna Convention of 1980.
1.5 The Seller reserves the right to modify these Conditions at any time, at his own discretion, without any prior notice being due to Consumers and/or users of the Website. Any change will be effective from the date of publication on the Website and will only apply to sales concluded from that date onwards.
1.6 Any communication from the Consumer connected and/or related to the purchase of the Products – including any reports, complaints, requests concerning the purchase and/or delivery of the Products, etc. – must be sent to the Seller in such form and manner as indicated on the Website and in the present Conditions to the e-mail address info@axelbassani47.it. Any communication connected and/or related to the purchase of the Products sent by any different means, shall be disregarded by the Seller.
2. Conclusion of every single purchase contract
2.1 The presentation of the Products on or through the Website, which is not binding for the Seller, is merely an invitation to the Consumer to formulate a purchase offer.
2.2 It is necessary to be eighteen (18) years old to be allowed to place a purchase through the Website. It is responsibility of the Consumer to ensure that all information submitted in order to finalize the Order is truthful, accurate and complete. The Seller shall not bear any responsibility for Orders placed without the consent of the minors’ parents or any other legal guardians.
2.3 Seller reserves the right to cancel any Order that is made by a minor, under the age of 18, where the consent of that minor’s legal guardian is not received.
2.4 As far as the various technical procedures are concerned in order to finalize a contract through the Website, the Consumer shall follow a guided procedure, allowing him/her to verify and to validate each submitted information as well as to verify any error prior to place the Order, up to the execution of the contract. The various technical phases for placing the Order are summarized hereunder:
a. By selecting the Product and clicking on “add to cart” a complete recap of the Product, including but not limited to all main features and its related final cost, shall be displayed. Should the Consumer wish to purchase more than one Product, he shall select other Products, one by one, adding them on the cart. As long as the cart is open and the Order is not sent, the Consumer may cancel and/or to add new Products onto the cart;
b. Once all Products have been selected, the Consumer shall click on the button “Proceed to check out” so as to close the cart and submit the Order. At this point the Consumer shall be required to provide their information, including the mail address for delivery purposes, on a single page indicated as the “Checkout” page. Before proceeding to the following step, Consumers shall verify that all submitted information are accurate and truthful. The Consumer shall be responsible for the truthfulness of all submitted pieces of information. At this stage the Consumer shall be required to indicate the preferred payment method;
c. Prior to placing the Order, the Consumer shall read and accept the general terms and conditions applicable to the sale by clicking on to the text box displayed beside the statement “I herein accept the General Terms and Sales Conditions”;
d. In the end, by clicking the button “Confirm purchase”, the purchase Order is completed and finalized, implying its full payment, thus authorizing the Seller to withdraw the relevant amount.
2.5 The Order shall therefore be considered as a binding purchase proposal addressed to the Seller as for the listed Products, taking them into consideration one by one. Upon the Order submission, the Consumer shall receive to the email address that the Consumer entered when placing the Order, an automatic reply representing an order acknowledgment e-mail (“Order Confirmation”) with details of the Order such as: the type of Product and its cost including VAT tax, delivery expenses, the selected payment method and the delivery terms, as well as information about the Seller’s consumer care contacts. Therefore, Consumers are warned to include a valid e-mail address.
2.6 In case the Consumer finds, during the Product selection procedure on the Website referred to in paragraph 2.5 above, that the price of one or more Products he intends to select for the next purchase is clearly lower than the price normally applied, net of any discounts and/or promotions in force at that time, due to a clear technical problem that occurred on the Website, Seller shall refrain from completing the Order and report the aforementioned technical error to the Seller’s consumer care by sending an e-mail to info@axelbassani47.it.
2.7 Once the Order is complete and submitted to Seller, it can no longer be modified in any of its part, the Consumer shall not be allowed to add, erase or change any Product (for example, size and color). Likewise, purchased Products cannot be replaced. In any such event, a new Order shall be issued, without prejudice to the right of withdrawal under the terms and conditions set out in clause 9 below.
2.8 The Order Confirmation does not represent any acceptance of the purchase offer issued by the Consumer, it simply implies that the Order is received and that it is being processed by Seller, and that a check on data and availability of the Consumer’s requested Products is in progress. The Order acceptance and the conclusion of the contract shall come into force between the Consumer and the Seller only at the time when the Consumer receives the Delivery Confirmation e-mail, which, in addition to the above outlined specific sale terms (the requested Product(s), the final price including VAT, the chosen payment method, the delivery expenses and the terms for the exercise of the withdrawal right), shall also include these Conditions as well as the delivery information (“Delivery Confirmation”), with possibility for the Consumer to download and print or store such e-mail as well as the Conditions.
2.9 The Seller reserves the right not to accept an Order in any of the following cases:
· the Product is displayed on the Website, but it is not available for any reason;
· the Consumer’s authorization to payment is not received;
· any shipping restrictions apply to a Product;
· the Product displayed within the Website contains a manifest error, such as for example, an incorrect price or an incoherent description.
2.10 Once concluded the contract, the Order shall be filed by the Seller within its database for the time necessary for the execution of the same, and anyway, in compliance with the applicable law. The Consumer shall always have access on to the text of the Conditions, as well as to the specific conditions, downloading on his computer the Delivery Confirmation e-mail.
2.11 For the contract conclusion, the available languages shall be Italian and English. However, should a conflict arise between the Italian version of the Conditions and the corresponding English version on the Website, including but not limited to all other information and/or content of the contract, the Italian version shall prevail.
3. Products’ specifications
3.1 The Products are sold with such features as described in the Website and in accordance with the Conditions published in the Website at the time of the Order being placed by the Consumer, excluding any other condition or term.
3.2 The graphic representation of the Products is made for the sole purpose of illustrating the Product and is purely indicative. Variations in color and/or other variations are possible in the Products due to the use of different technologies for the acquisition and reproduction of images. The Seller therefore cannot be held responsible for any such variations and deviations.
3.3 Prices, Products for sale on the Website and/or their features may be subject to changes without notice. These changes only apply to orders not yet confirmed at the date of the change. In any case, before sending the Order, the Consumer is invited to verify the final sale price.
3.4 The Website can be accessed from all over the world. However, the Products available on the Website may only be purchased by Consumers who request their delivery within Italian territory.
4. Delivery time and options
4.1 Products shall be delivered via express courier to the mail address specified by the Consumer within the Order placed through the Website. All information about delivery shall be directly released by the Consumer; therefore, in case of incorrect information, the Seller shall not be responsible for its failure to deliver.
4.2 The delivery time of the Products may vary between 24 and 48 hours. Such delivery timeframes are to be considered merely indicative and they shall not represent binding deadlines for the Seller. Delivery delays may be caused by the temporary unavailability of the Products, by a dysfunctional service of the express courier, or due to other circumstances of force majeure or due to recurring holidays. Longer delivery time shall not entitle the Consumer to receive any compensation whatsoever.
4.3 The Seller undertakes to employ his best efforts in order to comply with the delivery time indicated in the Website. It is understood that the Seller cannot and shall not be held responsible for any delay due to the courier responsible for shipment.
4.4 The Products ordered by the Consumer will be shipped according to the terms selected by the Consumer, among those available and indicated in the Website at the time the Order is submitted. The Consumer undertakes to check promptly and as soon as possible that the delivery includes just all the Products purchased and to inform the Seller promptly of any defect in the Products received or of their non-conformity with the order placed, according to the procedure set out in these Conditions, failing which the Products will be considered as accepted. In case the packaging or envelope of the Products ordered by the Consumer arrive at their destination clearly damaged, the Consumer is invited to refuse delivery by the carrier/shipper or to accept delivery “with reserve”.
4.5 Once the Product is handed over to the express courier, the Consumer shall receive an e-mail confirming the delivery of the Product, (the “Delivery Confirmation”). The Delivery Confirmation includes a tracking number and/or a link to track online the status of delivery. Deliveries shall take place in business working days, with the exclusions of Saturdays and national holidays, during business hours.
4.6 In case of failure to deliver the Products within a thirty-day (30) deadline for reasons attributable exclusively to the Seller, the Consumer is entitled to request the Seller to fulfill the delivery within an additional time coherent with the circumstances. Furthermore, the Consumer shall be entitled to terminate the contract only in case such additional timeframe expires without the Product(s) being actually delivered.
5. Prices, shipping costs, taxes and duties
5.1 All prices are given in Euro currency (€) including VAT tax applicable to each Product category. Prices may vary: in such a case, the Website shall be updated so as to display the new price. The cost of each Product shall be charged in Euro currency. The possible exchange value into other currencies is merely indicative and not binding on the Seller.
5.2 The final cost resulting at the completion of the Order includes delivery costs which may vary according to the country of final destination (the Consumer shall visualize the delivery cost at the completion of the Order, prior to confirmation). However, custom taxes and/or any additional sales tax necessary to import the Product to a foreign territory are not included.
5.3 In case of delivery to a country not being member of European Community, the Product can be subject to custom taxes and additional sales taxes. Any additional fee related to custom clearance shall exclusively be borne by the Consumer. In case of refusal of the Product and/or of failure to deliver due to other reasons (for example, wrong indication of the Consumer’s mail address and/or phone number; frequent absence of addressee, etc.), the Consumer shall be charged of the amount covering the following fees: “Delivery of the Product” plus “return of the Product to Sender” plus “custom clearance for the return” that altogether shall be deducted from the reimbursement of the price of the Product. Custom taxes and any additional tax may vary based on the final destination country and are applied at the arrival time of the Product in the relevant country. For further information about custom fees and taxes as well as about custom clearance procedure, Consumer may contact custom authorities and competent offices in the country of final destination.
5.4 Any additional costs, charges, taxes and/or duties that a given country may apply, for any reason, to the Products ordered in accordance with these Conditions, shall be paid exclusively by the Consumer.
5.5 The Consumer declares that the lack of knowledge of the costs, charges, taxes and/or duties – referred to in the previous clauses 5.3 and 5.4, at the time of sending an Order to the Seller, cannot constitute a cause for termination of the contract and cannot in any way charge the Seller for the above charges.
6. Payment
6.1 The Payment of the Product price shall be performed as herein below outlined:
· as for advanced payment, by clicking on the “Place Order” button, to be performed via credit card. Accepted credit cards are Visa, MasterCard, American Express and PayPal or Stripe. The credit card used shall be charged for the entire amount due by the Consumer at the time of submission of the Order.
6.2 The invoice has to be requested by the Comsumer simultaneously upon the confirmation of the Order. The Consumers who wish to have the invoice addressed to a company, shall request the invoicing during check-out by marking the specific box devoted to ‘invoicing to company’. The invoice shall be attached to the Order confirmation e-mail. Seller shall decline the request of invoicing issued in the days subsequent to the date of the Order Confirmation.
6.3 The Seller shall promptly transmit to the Consumer, if required by applicable law, the tax receipt related to the purchase made in electronic format via e-mail to the address declared by the same.
7. Unavailability of the products and force majeure
7.1 In case one or more Products ordered by the Consumer should not be available, it shall not be possible for Seller to accept the Order. In such case, the Seller shall inform the Consumer immediately by e-mail, the Order shall remain valid and the contract shall be executed limitedly to the Products effectively shipped. The Consumer shall not be able to refuse the delivery or payment of the effectively delivered goods, nor shall be entitled to compensation or indemnification, but only to restitution of the price already paid and corresponding to any unavailable Product(s), without prejudice to the right of withdrawal under the terms and conditions set out in clause 9 below.
7.2 In the event of unavailability of one or more Products, occurring after the Order Confirmation, the Seller shall inform the Consumer by e-mail, without however proceeding to the shipment of the remaining Products ordered by the Consumer. In this case the contract shall remain valid limitedly to the Products effectively shipped and the Consumer may not refuse the partial delivery or the payment of the goods effectively delivered, nor shall he have the right to obtain compensation or indemnity, but only to receive the restitution of the price corresponding to the Product/s that are not available, where already paid.
7.3 In the event that the contract cannot be executed or anyhow performed by Seller, even in part, due to the unavailability of the goods or due to any other cause of force majeure (including pandemic events, including Covid-19), Seller shall inform Consumer by e-mail within thirty days from the day the Order is sent, and shall be released from all obligations, except for the reimbursement of any sums already paid by the latter.
8. Copyright and Trademarks
8.1 The contract does not entitle the Consumer to exercise any right upon all and any brands, logos and other distinctive features nor upon their related contents outlined in the Website. The contents of the Website (texts, graphics, images and animation) are all protected by copyright. All contents of the Website, including but not limited to: trademarks, designs, texts, artistic works, drawings, photographs and images the “Content”), are wholly-owned by the Seller and/or to the companies supplying the Website contents. All elements displayed within the Website, including but not limited to the overall design and layout of the Website and the Content are all reserved rights, protected by copyright, moral rights, database rights, trademarks rights, and any related Intellectual Property rights. Thus, the Website, the overall “Content” as well as all related rights shall remain under exclusive ownership of the Seller. All such rights are reserved.
8.2 The contents of the Website cannot be reproduced, either wholly or partially, transferred by electronic or conventional means, modified, or used for any purpose without the prior written consent of the Seller.
9. Right to withdraw
9.1 According to clause no. 52 and subsequent clauses of the Consumer Code (Italian Legislative Decree no. 206/2005, as modified by legislative decree no. 21/2014) the Consumer shall have the right to withdraw from the contract with no penalties, without providing any given reason, within and no later than the 14th day (fourteenth day) from the date he/she, or a third party named by him/her, who is not the carrier, has taken possession of the Products (or, in case of a contract for multiple Products, ordered in the context of a single Order and which are being delivered separately, of the final delivery of the last Product).
9.2 The onus of proof as regards the exercise of the right of withdrawal is on the Consumer, so therefore it id advisable to send a registered mail within 48 hours following the email, fax or online communication. The withdrawal notice shall contain the following information:
· The Order Number;
· The Product Code to be returned;
· Motivations for the return of the Product (optional)
9.3 In case of exercise of the withdrawal right, the Consumer shall have to return the Product(s) to Seller to the following address: Via Canziani 23, Quero Vas 32038 (BL) within and no later than fourteen days (14) from the date of the withdrawal notice.
9.4 The deadline shall be deemed met if the Consumer sends back the Products (via express courier and/or via registered/certified mail) before the expiration of such 14-day period.
9.5 The return of Products shall be at Consumer’s risk and expense. Consumer is advised to carefully wrap the Product and to use an express courier or other means of delivery that allow tracking of the shipment. It is also recommended to ensure the shipment since no reimbursements shall be provided in case of failure to deliver occur.
9.6 The Consumer shall be responsible to return the Products in well-preserved conditions, in their original packaging, perfectly intact and suitable for reselling purposes, together with the original and unremoved labels belonging to the Products. The Consumer shall also be fully responsible of any potential decrease of value of the Products resulting from the improper handling and/or irregular use of the Products, other than what is necessary to establish the nature, characteristics and functioning of the Products. In such event, The Seller shall have the right to withhold the amount corresponding to such decreased value from the reimbursement.
9.7 Should the withdrawal right be exercised in compliance to the terms herein, Seller shall refund the Consumer within fourteen (14) days from the date of reception of the withdrawal notice, applying the same method of payment issued for the initial transaction, and provided that it shall not imply any additional cost due to the reimbursement to the Consumer. However, according to clause no. 56, clause III of the Consumer Code, Seller shall have the right to withhold reimbursement until receipt of Products or until the Consumer has supplied evidence of having sent back the Products (for example, by showing the receipt of the registered/insured delivery or by showing the express courier delivery tracking number), whichever is the earliest. As for the Italian territory only, in case of cash on delivery, the reimbursement shall be performed by bank transfer on to the Consumer’s bank account indicated by the Consumer within the withdrawal communication.
9.8 The withdrawal right shall only be applicable to individuals acting as ‘consumers’, namely, whose purchase is unrelated from their entrepreneurial, business, craftsmanship and/or professional activity, if any. Therefore, companies as well as retailers shall not be entitled to benefit from the withdrawal right.
9.9 In accordance to clause no. 59 of the Consumer Code, the withdrawal right shall likewise not be applicable to the supply of Customized Products, magazines and sealed products that cannot be returned due to reasons related to hygiene and people health protection and that have been opened after delivery, as well as to the supply of audio videos and recordings. Therefore, the return of Product(s) that may come close to the body intimate parts (for example, underwear piece of clothing and bathing suits) shall not be accepted in all and any cases. Should a package be constituted by more than one item and should it contain an underwear piece of clothing duly sealed separately, it shall be possible to return it only in case its packaging proves to be unaltered and unopened by Consumer. The removal and/or the damage to the packaging and/or to the “guaranteed seal of integrity” shall at all times and by all means exclude the right of withdrawal.
9.10 The Consumer is responsible for the decrease in the value of goods resulting from a manipulation other than that necessary to establish the nature, characteristics and functioning of the goods. Therefore, if the returned goods are damaged (e.g. with a sign of wear, abrasion, scratches, deformation, etc.), not complete with all their elements and accessories (including unaltered labels and tags attached to the product), not accompanied by the enclosed instructions/notes/manuals, by the original packaging and by the guarantee certificate, where present, the Consumer will respond to the decrease in the value of the goods, and will be entitled to the amount equal to the residual value of the Product. To this end, therefore, the Consumer is invited not to manipulate the good as much as strictly necessary to establish the nature, characteristics and functioning of the same and to coat the original wrapping of the Products with other protective packaging that preserves their integrity and protects them during transport even from writing or labels.
10. Seller’s legal warranty of conformity
10.1. Should the Consumer identify a lack of conformity of the Product, Consumer shall be entitled to require either the repair or the replacement of the defective Product, without having to bear any costs. However, the above condition shall not be applicable in case the repair and/or the replacement are not possible or too expensive compared to the cost of the original Product. Such being the case, the Consumer shall be entitled to ask for a consistent price reduction, or to terminate the contract and ask for the reimbursement of a sum corresponding to the value of the Product against return of the defective Product. However, Consumer may only terminate the contract if the lack of conformity is not minor.
10.2. Upon Consumer’s claim, the Seller shall within a reasonable span of time provide and manage the pick-up of the Product at the Consumer’s address. After checking of non-compliance of the Product, Seller shall remedy, without charging any additional fee to the Consumer, the lack of conformity by either repair or replacement, according to the Consumer’s choice, unless the remedy requested by the Consumer is unreasonably expensive. However, in case the repair and/or the replacement are not possible or too expensive compared to the cost of the original Product, Seller shall apply a consistent price reduction or shall refund the sum paid by the Consumer for the defective Product against return of the Product. Notwithstanding the above, Seller shall be entitled to propose alternative solutions such as, for example, replacing the purchased Product with another one that has an equivalent economic value compared to the purchased Product, available within the Website, or giving to the Consumer a bonus, of equivalent value corresponding to the amount paid, to be exploited at a further moment by getting in touch with Seller customer care. Should the Consumer agree, Seller shall provide to duly perform and execute the remedy specifically identified.
10.3. Pursuant to and for the purposes of European Directive 44/99/EC and Italian Legislative Decree no. 206/2005 (“Consumer Code”), the Seller warrants to Consumer that the Products will be free from design and material defects and will comply with the descriptions published on the Website for a period of 2 (two) years from the date of delivery of the Products to the Consumer. The Consumer may make the complaint directly in writing by registered letter with return receipt, to the addresses indicated in the customer care section of the Website.
10.4 Following receipt of the form and the related documentation, Seller will evaluate the defects and non-conformities reported by the Consumer and, after having carried out the quality checks to verify the actual non-conformity of the Product, will decide whether to authorise the return of the Products by providing the Consumer with a feedback containing the “Return Code” by e-mail to the address provided by the latter during the registration process on the Website or during the transmission of the Order. The authorization to return the Products will in no way constitute recognition of defects or non-conformities whose existence must be ascertained after the return. The Products for which the Seller has authorised the return must be returned by the Consumer, together with a copy of the return authorisation notice containing the “Return Code” within 30 (thirty) days from the notification of the defect or non-conformity to the email address info@axelbassani47.it.
10.5 Lack of conformity for the purposes of this clause shall mean:
· the product cannot be utilized;
· the product does not comply with the description given by the Seller, or does not meet the quality standard.
10.6 The Seller shall not refund Products damaged by negligence or misuse or activities other than the intended purpose. The application of any warranty is excluded in case of use or washing of the Product that does not comply with the Product’s own use and with the instructions/warnings provided by the Seller, that are indicated in the illustrative reference documentation, tags or labels.
10.7 In case of defects or non-conformities, the Consumer will be entitled to restore the conformity of the Product by the Seller, through repair or replacement, or to alternative remedies in the cases expressly provided for by the clause. 130 of Legislative Decree no. 206/2005.
10.8 If the Seller has undertaken to refund the price paid by the Consumer, the refund will be made, where possible, by the same mean of payment used by the Consumer when purchasing the Product or by bank transfer. It will be responsibility of the Consumer to communicate to the Seller, again by e-mail to info@axelbassani47.it, the bank details to make the transfer in his/her favor and to ensure that the Seller is put in a position to be able to return the amount due.
11. Liability for damage from defective products
11.1. As regards any damage caused by defects in the Products, the provisions of European Directive 85/374/EEC and the Consumer Code will be applied. The Seller, as distributor of the Products through the Website, shall be released from any liability, none excluded and/or excepted, indicating at the request of the damaged Consumer the identity and domicile of the relevant producer.
12. Applicable law and competent Court
12.1. Any sales agreement between the Seller and Consumers pursuant to these Conditions shall be governed by Italian Law and shall be subject to Italian jurisdiction and that the “United Nations Convention on Contracts for the International Sale of Goods”, adopted in Wien on April 11th 1980, shall not be applicable. On the contrary, mandatory and more favorable rules and regulations foreseen by the law applicable in the country outside of Italy where the Consumer – being the consumer – is resident, shall be applicable.
12.2. In case the Consumer, being the consumer, is residing or domiciled in Italy, the supply and the sales of Products within the Website shall represent a ‘distance contract’ governed by provision I, chapter III (clauses no. 45 and subsequent) of the Consumer Code (Italian legislative decree no. 206/2005 as modified by the legislative decree no. 21/2014) and by the legislative decree no. 70/ 2003, regulating e-commerce. In any case, any rights granted to Consumers by provisions of the law in the state of the latter will be saved.
12.3. Any dispute arising out or in connection with the validity, the execution and/or the interpretation of the contract, shall be settled: a) by the Court of the place where the Consumer, being the consumer, proves to be resident or domiciled within the Italian territory; b) exclusively by the Court of Padova, Italy, in all other cases.
12.4. The Consumer, being the consumer, shall be entitled to pursue an extra judicial resolution of all controversies related to the Consumer Reviews by means of recurring to the procedures as outlined within provision V, chapter II-ibid of the Consumer Code – (ADR – Alternative Dispute Resolution). We herein inform that as for any alternative tools of disputes, a European platform has specifically been instituted for the online resolution of consumers’ disputes, (ODR platform). This platform is accessible on: http://ec.europa.eu/consumers/odr/. Within ODR platform, the Consumer, being the consumer, shall be entitled to consult the list of all related ADR agencies, find their links and have access into the Website of each ADR agency, thus apply for and start the online procedure for the resolution of the dispute wherein the Consumer is involved.
12.5 Notwithstanding the above, the Consumer, being the consumer, shall always be entitled to refer to the competent Court and Judge for the dispute controversy deriving from these Conditions and/or from the contract regardless of the outcome of the extra judicial procedure.
Terms and conditions of sales – version 02/2022
